Rewarding Experience at Marriott
In anticipation of a recent personal trip, I contacted some of the hotel loyalty programs I am a member of. After discovering how many points I had in each I decided to redeem points for a room at Marriott. I hadn't redeemed with Marriott for quite some time and I must say they really have made their program easy to work with. I pre-selected the location and hotel type, in this case Courtyard by Marriott. When I called into the program's member services they quickly checked inventory, confirmed availability and booked the room for me. They did all of the work and I didn't have to do anything. The member service representative spoke perfect English and was very friendly. The points were deducted electronically and within a few minutes of my phone call an email confirmed the room and reservation number, the number of points deducted and the number of points remaining in my account. As a business traveler who "earned" these Marriott points the hard way, I was VERY appreciative of how easy and painless they made the process when it came time to redeem my points. They truly made it a rewarding experience. I think some of the airlines could benefit by revisiting why they introduced their loyalty programs years ago--and consider making them as customer-friendly as the Marriott program is. Well done Marriott! Now I'm thinking of trading in my American Express/Delta credit card for Marriott's credit card. Airline miles may sound sexier than hotel points but what good are airline miles if you can't redeem them?
What are your experiences trying to redeem points/miles you have earned?